Workstyle analysis is the foundation upon which any successful mobile flexible working programme should be built. Also tried to find out various attributes of flipkartusers of chennai city towards. The scale runs from 1 to 5 with 1 recommending strong buy and 5 recommending a strong sell. It places the business objectives, employees and customers at the heart of mobility strategy development and is a vital key to unlocking the value that strategic mobility deployment brings. Customer satisfaction questionnaire for feedback and ideas. Vodafone will also refund any monthly access fees and monthly handset instalments paid by the customer as long as the equipment and device are returned to a vodafone store within 10 days of making the claim. Vod belonging to the computer and technology sector has declined 2. A study on customer satisfaction towards vodafone sim card. Search and upload all types of mba final year project on customer satisfaction projects for mbas on. Mba marketing project report customer satisfaction towards. Project report onmarketing strategies of vodafone free download as word doc. Factors affecting customer satisfaction is of worth importance in order to know the reasons or the factors which are responsible to create satisfaction among customers for a particular brand. T h e b u s i n e s s o f b a n k i n g c a n neither function without customers nor does just acquiring a certain number of customers do the business.
Pdf project report in fulfillment of mba degree hussain azad. Vodafone netherlands has faced a number of challenges over the past financial year. The field study report which is highly useful in my under graduate as well as my career also. If you continue browsing the site, you agree to the use of cookies on this website. A project report on customer satisfaction survey of maruti. Every organization tries to know the customer satisfaction about their products. Review of literature customer satisfaction customer satisfaction, a business term, is a measure of how products and services supplied by a. Customer satisfaction towards services of vodafone mobile. This report summarises the key findings of the wave 18 survey. According to the survey findings of this study, convenience, web site functionality, customer service have significant influence on customer satisfaction on online shopping. They are then given a ticket and allocated to a service queue, so that an appropriate vodafone sales advisor can serve them.
May 02, 2011 a project report of customer satisfaction survey on vodafone 1. Vodafone is an existing splunk customer, using splunk enterprise to ensure performance across its web operations, as well as for security and mobile management. Customer satisfaction analysis of telecommunication company. Vodafone s complaints policy our commitment to you. Respondents suggest that overall service is not satisfactory and not meeting the customer expectations or satisfaction level. Balance sheet is a statement of the financial position of an enterprise at a particular point of time.
Customer satisfaction in banking introduction aiming for the customer satisfaction is the most challenging task in every organization. Telecoms customer satisfaction results jersey 2017 1. Bijjal motors authorized dealer for bajaj company for ilkal town. This is to certify that the project report titled customer satisfaction of toyota which is submitted by me in partial fulfillment of the requirement for the award of degree bachelor of business administration from guru gobind singh indraprashta university at delhi school of professional studies and research, delhi. The gsm incumbentsbharti airtel, vodafone and idea cellularhave jointly crossed 70 per cent in revenue market share and had a 99. This report examines the customer satisfaction survey project conducted by the wsrc in 2011. Landline 74% 79% 90% jersey guernsey uk overall satisfaction value for money 48% 52% 81% jersey guernsey uk sure 86% sure 71% 63% 45% sample sizes for homenet, y. A study on customer satisfaction towards vodafone sim. Vodafone and ee still failing for customer satisfaction. The survey will be conducted among large group of customers of vodafone to measure their satisfaction level. Study on consumer behaviour executive summerythe study is oriented towards the consumer behavior of the existing and newvodafone subscribers and the study focuses on the prepaid services which have beenoffered by the company. This project report throws light on the reasons behind customer s decision of choosing pantaloon for purchase of apparels and various other products from pantaloon.
Information published by vodafone new zealand limited vodafone on how to enter forms part of these terms and conditions of entry. The indian mobile phone market is highly competitive with more than 150 device manufacturers trying to attract the consumers with their schemes and offers. The survey project was led by the customer satisfaction and. Vodafone is second largest mobile communication organization that corroborate towards the high customer loyalty and satisfaction which is one of the most significant strengthening elements for the mentioned business entity. The consensus recommendation, according to zacks investment research, is 1. The importance of this study is to examine the customer satisfaction towards users in chennai city. This report submitted in accordance with requirement of the universiti teknikal. These have included dealing with the major disruption that vodafone experienced due to a fire at a network exchange in april 2012 and implementing costsaving measures, which have resulted in compulsory redundancies. Acknowledgement the research on customer satisfaction survey of maruti udyog ltd. This is a research report on mba final year project on customer satisfaction by rajesh sekar in finance category. Review of literature is necessary for the exact understanding of the topic under study. Comparative analysis of vodafone and airtel services in. Doc blackbook project on vodafone customer satisfaction.
Karthik 08m009 marketingfinance submitted in partial fulfillment of the requirements for the award of the post graduation diploma in business management dhruva college of management medchal. The level of customer satisfaction related to gsm in india citeseerx. Internal customer satisfaction, project report on internal. The report undertakes a swot analysis to examine the main strengths and weaknesses. Project report on a study on the customer satisfaction toward the purchase of samsung smart phones submitted by abstract customer satisfaction should be the main aim of a business. In addition to implementing the suggestions given by customers, vodafone should follow the following steps to maximize profits, by means of customer satisfaction in an effective manner. A study on customer satisfaction towards bsnl in madurai city.
Business business environment vodafone essay example. This is a research report on project report on customer satisfaction on mobile service provider networks by aditi shah in others category. A project report on customer satisfaction tvs motors project report mba marketing by babasab patil. Pantaloon is one of the emerging players in the indian retail industry and offers a deep insight into the industry. This project is focused on customer satisfaction in service industries, especially. Apr 16, 2016 vodafone and ee still failing for customer satisfaction 16 april 2016. I hereby declare that this summer training research project report titled to study on customer satisfaction towards vodafone. As such, the data is not directly comparable with previous quality of customer service research conducted by ofcom.
As a customer obsessed company, vodafone has a strict policy that it. This statistic displays the vodafone mobile users overall satisfaction with the providers customer service in the united kingdom uk during 2019. A pilot survey was conducted on 20 respondents of customers of vodafone and airtel. Project report on cocacola company and study of customer preference for cocacola brands with reference to cocacola india project report on cocacola company submitted by. May 04, 2018 customer satisfaction questionnaires are part of the qualitative research, usually conducted by companies to assess customers desires, perceived opinions and needs. The project entitled a study on customer satisfaction towards vodafone sim card special reference in madurai city is carried out with an objective to determine the consumer satisfaction on vodafone service providers services in madurai district and to find out the consumers mentality towards using the services. Customer like two things good quality service and something free with it. Apr 14, 2016 this is an interesting and very broad question. Free download mba project on consumer satisfaction level of bajaj bikes executive summary. Gsm, 1g, 2g, 3g, 4g, customer satisfaction, mobile phones and. Interviews and observations are irrelevant in this research since it can be conducted only with smaller sample size which is irrelevant to draw the conclusion about the customer satisfaction with the vodafone services. Region summer training project report job satisfaction training and development.
A report of research carried out by tnsbmrb and ghk consulting ltd. We are committed to delivering a great customer experience and were always looking for new ways to improve customer satisfaction, the statement said. Research proposal sample on vodafone uk customer satisfaction. Vodafone download and upload project reports related to vodafone. Customer satisfaction is one of the main objectives of any organization. Through the satisfied customers, a firm an easily measure the effectiveness of the business, its potential and position in the industries, and the areas that are needed to polish and improve. Therefore, keeping a customer is difficult in the business when it is in the starting stage. Our aim is to improve one billion lives and halve our environmental impact by 2025. Exploring the shift in employee expectations vodafone. Swot analysis is a technological tool through which strengths and weaknesses, as well as opportunities and threats of the business can be identified kotler et al, 2008.
With your download, get the 21 best papers relevant to this one, including 20 top related papers. A project report of customer satisfaction survey on vodafone slideshare uses cookies to improve functionality and performance, and to provide you with relevant advertising. This statistic displays the vodafone mobile users overall satisfaction with the providers customer service in the united kingdom uk during. Consequently this research monitors satisfaction with customer service provided to customers who have contacted their provider with a complaint in the six months prior to fieldwork. Airtel a study of consumer satisfaction on airtel bartleby.
Internal customer satisfaction, research project mba internal customer satisfaction, customer satisfaction survey report, final year project for mba, research, thesis, dissertations, free projects. This project is done to know the level of customer s satisfaction towards. A customer is the core component in the banking i n d u s t r y. The competition is open to vodafone voice members who are invited to complete the survey for which the competition relates, based on specific survey respondent definition requirements, as decided by vodafone. About 70% of respondents are satisfied with the cocacola products while as 30% respondents are satisfied with the pepsi products as shown in fig 2. Research proposal sample on vodafone uk customer satisfaction introduction in the business industry, it is important to gather customer to make the product and services sold. A project report of customer satisfaction survey on vodafone 1. The report is based on the data collected from the customers, who are the users of vodafone and airtel also. Splunk at vodafone customer success stories splunk. A client terminal application allows store how did vodafone increase customer satisfaction. More than 1,200 hoosiers were surveyed and we obtained responses from at least 200 people in each of the six indot districts. Mba final year project on customer satisfaction by rajesh. A highly satisfied custo m er stays loyal longer, buys more as. They are the most freely available information source for the company, and these questionnaires can be a fantastic source of ideas and products for the company as well.
Vodafone group market analysis the writepass journal. Our network with a satisfaction guarantee vodafone australia. It is essential for businesses to effectively manage customer satisfaction. Project report on vodafone pdf indian institute of planning and management bhubaneswar a summer project report on x201cmarket survey. To study the level of customer satisfaction towards bajaj a project report submitted to the. Vodafone improves its customer management and operations. Blackbook project on vodafone customer satisfaction. We, in this paper have made an earnest attempt to understand the level of. Vodafone had recently rolled out workforce identity access management, a complex oracle fusion middleware stackbased application that governs identity and access management for vodafone. The 30 day network satisfaction guarantee is also available for business customers with up to 9 connections. Customer satisfaction is addressed as a strategic business development tool. Mobile 78% 82% 93% overall satisfaction reception 73% 78% 87% value for. Vodafone download and upload project reports related to.
They are also likely to have high private values due to 2 ee made three pairs of bids which showed higher differentials for a single block of 800 mhz. A project report of customer satisfaction survey on vodafone. Business ethics created 4 years ago updated 4 years ago by preety shah 0 comments, 580 views as a customer obsessed company, vodafone has a strict policy that it will not engage in. Free download mba project on consumer satisfaction level.
Vodafone and airtel and customer satisfation marketing essay. Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass. Scribd is the worlds largest social reading and publishing site. Feb 27, 2020 this statistic illustrates vodafone s revenue in the companys financial years from 2008 to 2019. Vodafone commissioned two primary research surveys, which form the core of this report. Most of these producers focus their efforts on the lowcost feature phone market, which constitutes over 91 per cent of overall mobile phone sales, offering a. Report vodafone customer satisfaction survey please fill this form, we will try to respond as soon as possible. So a study on customer satisfaction helps the organization as well as me to gain a vast knowledge over the real world tastes and preferences of customer. To study on customer satisfaction toward vodafone mobile. At vodafone we want to provide great customer service, making sure your experience with us is everything you expect and more. University of mumbai oriental education societys sanpada college of commerce and technology sanpada, navi mumbai sanpada, project on vodafone customer satisfaction survey submitted by project guide bachelor of management studies 201011projectsformba. Strengths and weaknesses are considered to be internal factors affecting the company, whereas threats and opportunities are external factors.
The study was conducted to gauge into the consumers mind and understand thevarious consumption related aspects. Improve customer satisfaction with vodafone youtube. Pdf a study on customer satisfaction towards online shopping. Conducted by circle research in october 2011, the first of these canvassed the opinion of 505 senior managers within uk businesses and public sector bodies with 100 or more employees. A study on customer satisfaction on airtel 9400 words. We take pride in standing behind our promises to deliver your rights as a customer. Summer training project report on to study the rural promotional and penetration activities of vodafone under its mgmd mera gaon mera desh project submitted in partial fulfillment for the award of the degree of master in business administration 20092011 under the guidance of. Page 80 project report on cocacola company and study of customer preference for cocacola brands with reference to.
Customer satisfaction does have a positive effect on an organizations profitability, satisfied customers form the foundation of any successful business as customer satisfaction leads to repeat purchase, brand loyalty, and positive word of mouth. Project report on customer satisfaction on mobile service. Customer satisfaction towards services of vodafone a study of employee engagement. Project report on customer satisfaction customer relationship management in canara bank. Roy morgan research is tracking customer satisfaction. Search and upload all types of project report on customer satisfaction on mobile service provider networks projects for mbas on. Mar 06, 2018 improve customer satisfaction with vodafone vodafone.
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